Sr Help Desk / Windows Administrator Job in Rochester, NY:
Please no 3rd party or c2c candidate
Pay rate range: $25-30.00 per hour based on experience, education, geographic location and other factors.
The Sr Help Desk / Windows Administrator position is primarily responsible to ensure all employee workstations, printers and systems are attended to on a timely basis and to assist with the company’s internal and external IT infrastructure and processes.
Duties & Responsibilities of the Sr Help Desk / Windows Administrator Job in Rochester, NY:
• Provide all levels of technical support and troubleshooting for end-users, using internal ticketing system to track work and escalate when appropriate
• Provide internal end-user support and training for Windows-based desktops, software and peripherals
• Generate and update support documentation
• User on-boarding and off-boarding
• Diagnose and resolve basic network support requests, such as connecting an end user device to an SSID, checking for a valid IP address or ethernet connectivity.
• Ability to evaluate new technology for compatibility with current system, processes and procedures
• Workstation life-cycle management, including deployment, upgrades, maintenance and decommissioning
• Maintains asset tracking and IT inventory
• Windows system administration and monitoring of Windows workstations and Windows servers, both virtual and physical
• Assist with application, hardware or system rollouts as needed
Qualifications/Experience of the Sr Help Desk / Windows Administrator Job in Rochester, NY:
• Strong technical skills with PC’s
• Ability to explain technical concepts to non-technical users with approachability and empathy
• Experience with installing and troubleshooting hardware and software issues.
• Basic understanding of networking concepts and protocols (DHCP, DNS, TCP/IP)
• Strong knowledge of Microsoft Office products, Windows Server 2012-2019 Admin experience, Windows 7,8 and 10 Operating Systems, ESXI, Unifying and VEEAM.
• Experience and knowledge with email system fundamentals.
• Experience with Wi-Fi technology and standards.
• Excellent communication, time management and organizational skill with strong attention to detail.
• Ability to solve problems and interpret variables in situations where only limited standardization exists
• Ability to learn and support new applications
• Self-motivated and able to work without direct supervision or as part of a team.
• A+, Net+ or MCP certifications are a plus.
For more information or to be considered for the Sr Help Desk / Windows Administrator Job in Rochester, NY please contact Thomas McCarthy at Thomas.mccarthy@akkodis.com
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
· The California Fair Chance Act
· Los Angeles City Fair Chance Ordinance
· Los Angeles County Fair Chance Ordinance for Employers
· San Francisco Fair Chance Ordinance
